Customer Testimonials
nelson was my salesman was very nice and help me get my car
First time using Greensboro Honda. Derrick was very helpful and informative through the whole process. Services were done same day and was an overall great experienced!
I bought a used car here this week and I was very happy with all of the service and my experience.
I understand you’re offering a great deal on oil changes but 2 1/2 hours with an appointment is ridiculous 😑 first time there for one and I’d prob honestly rather pay double for it to be 30 minutes
This is the second vehicle I’ve bought from Greensboro Honda. I Only had about an hour to do everything and they had me in and out. I traded in two vehicles for one. I feel I got a good price for trading into a dealer.and the discount I got for the pilot I chose was VERY competitive. Rafiya was my sales advisor. She was awesome. Would ask for her again.
Great service, great people! Very nice waiting area. I enjoy getting discount service coupons from greensboro honda which is what i used.
Brandon Dyson, my salesperson, was phenomenal. He wasn't pushy and was very patient in helping me find what was right for me.
i mean the salesperson was cristal clear and everything went smoothly
i mean that sales guy was very clear on everything cristal clear and that's what it counts
Miserable experience at Crown Honda for the last time. They were supposed to order a part and call us when it came in to schedule the installation, never did. Called to check in and they acted like they'd never heard of us. They ordered the part and it arrived the next day. Gave a quote that was astronomical for what was being done. They worked the price down to a point where I agreed, gave me a total and I said go ahead and let's get it done. 2 hours later (quite quick! I was happy, even though they ... Read More Google - Nov 11, 2026
Chris and Levi were great to work with
Brandon Dyson was wonderful to work with. Not pushy, calm, and willingness to listen to our concerns/request. Would 100% do business with him in the future👍🏽
Chris and Levi were great to work with. Highly recommend both.
Miserable experience at Crown Honda for the last time. They were supposed to order a part and call us when it came in to schedule the installation, never did. Called to check in and they acted like they'd never heard of us. They ordered the part and it arrived the next day. Gave a quote that was astronomical for what was being done. They worked the price down to a point where I agreed, gave me a total and I said go ahead and let's get it done. 2 hours later (quite quick! I was happy, even though they ... Read More DealerRater - Nov 11, 2026
⭐⭐⭐⭐⭐ 5-Star Review – Exceptional Customer Service!
I want to give a HUGE shoutout to Adrian at Greensboro Honda for providing exceptional customer service during the purchase of my brand-new Honda Accord!
From beginning to end, Adrian went above and beyond to make sure my car-buying experience was nothing short of amazing! His professionalism, patience, knowledge, and genuine dedication to customer satisfaction truly stood out. He took the time to answer my questions, address my concerns, and make sure I was completely comfortable and confident with my purchase.
What impressed me the most was Adrian’s willingness to go the extra mile. ... Read More Google - Nov 11, 2026
Agent Ash was really nice, one of the best top sellers , highly recommended to stop by and talk to this guys, very respectful and knowledgeable!
Amazing service, incredible communication and experienced techs. Thank you for taking good care of my car! Cody, my service manager, was personable and accommodating. Get your car looked at today folks!
Love this place! Took great care of my car and had very very reasonable prices. Everyone I spoke to was also very nice. Thanks y’all!
(Translated by Google) Excellent service (Original) Excelente servicio
No complaints about the service - was especially pleased with Maggie my Service Advisor and recommend her! Only downside is having to pay more for service and parts.
I had a great experience. Micah was fantastic! He communicated effectively and thoroughly explained what was going on with my car. There was a delay with my car however the facility is great. Free coffee and water. I had to do some work and they had ample space to complete it.
This was my first time servicing my vehicle. It was so quick and stress free.
I have been using Greensboro Honda for the past couple of years since I bought my new car. The experience is awesome. They not only give you a video of your car as they inspect it but also a print out of everything that they would recommend but at the same time do not push you to take services that you do not want. The price is reasonable and you should check out their website because they have a lot of coupons that bring the cost of the services down which I know we all think is important at the ... Read More Google - Nov 10, 2026
Went there and got an oil change. The customer service was amazing and my cars diaper was changed and running good after the oil change (lol). Will definitely come back. Thank you guys!!
The process was a bit slow which wasn’t a big deal. Greensboro Honda is the place to have your vehicle serviced. My service advisor Derrick Medlin was awesome. He explained thoroughly what was to take place and answered all of mine and my wife’s questions. Thank you Greensboro Honda, Robert Martin
I had a great experience working with Rob! He was very helpful, patient, and professional throughout the entire process of getting my vehicle. He made everything smooth and stress-free, answered my questions, and made sure I was taken care of. I truly appreciate his time, effort, and dedication. If you’re looking to purchase a vehicle, I definitely recommend asking for Rob! Thank you again for everything! 😊
I bought my HR-V at the end of March and this was its first appointment, for a “multi-point vehicle inspection”. The service advisor explained the service that would be provided. She also showed me how to access useful information about my car through the home button on the steering wheel, something I hadn’t known about before.
Great experience! Clean restrooms and lobby. I think her name was Maggie, she was very knowledgeable! Pleasantly explained everything in detail. I will bee back.
I had a very good experience, an the young lady that helped me, was very helpful an explained everything to me. Maggie was very friendly an an sweet
I would like to thank the Honda service team of their exceptional care of my car. My car needed a lot of TLC and Honda came through, making sure I was aware of everything that needed to be fix. I would like to personally thank Aaron McNeil for being so kind and asking any questions I needed.
I scheduled a 6am appointment because i start work at 8am. I was told that I could be out by 715 to make it to work and I still didn't get my car serviced. I even arrived with time to allow my car to cool down. I was told 2 techs called out and the others were late. They released my car to me at 650am because it would not be serviced til 8am...
Manager Karen Mccaughtry was great very professional
Great service from Micah. Went in for an oil change & thr service was amazing.
Our salesman Ash was great. Made the whole experience painless and fun. The team worked great to get our payment where we wanted to be. Didn't have to spend the whole day haggling back and forth, which is an A+ for us.
It was great. Telano could not have been more helpful. He made the experience perfect.
I purchased a used car, I had been researching the Honda pilot for several weeks. I felt very comfortable with my knowledge of this car. I was pleasantly surprised by the relaxed by the low-key interaction with the salesforce. Rob came across as someone who has been on both sides of the aisle. Even though he works for the dealership, he wanted to be sure that we had the best experience possible. I would definitely recommend my friends to check out Greensboro Honda.
I had a wonderful experience working with Chris P. He was incredibly kind, knowledgeable, and helpful throughout the process. Although I ultimately decided that it wasn't the right time for me to purchase a new vehicle, I truly appreciated his patience and professionalism. I would definitely recommend working with him and I will be happy to return when the time is right!
Had one repair done + oil change. Repair to fuel door was to replace fuel lid clip. A 1 inch square piece of plastic was $28.80. Had to have it or fuel door would not stay shut! Aaron McNiell, service advisor was excellent. Got answers to my questions & concerns.Fuel lid clip I thought was a little pricey!
Telano was great to work with at Honda and appreciate how he handled my service today!
My service advisor, Steve provided great, professional, exceptional customer service! He was very knowledgeable about my questions and concerns.
Great and fast service
My contact Ash was so good. He took me for the test drive both on the side streets and highways. This gave me a feel of how the drive felt in both sides .
Milan was very helpful and able to get everything done in a timely manner.
Great people and place about cars. So very helpful and understandable when it comes to cars.
So glad I chose Greensboro Honda! My salesperson, Adrian, was very helpful and very knowledgeable. I highly recommend this dealership and Adrian!
They had the used car I was searching for. Purchase was quick and easy without any issues.
It was extremely slow. Also I was told in Danville Va I would get a tire replacement. But the commuters were down there, so I came here to only get my tire replugged. I paid for easy care coverage. Therefore I didn’t think I would get the same tire plugged twice. I’m very disappointed and not satisfied.
I got so mad. As long as I've been doing business here I had an appointment to just get oil change and tire rotation. I was there for 2hours and 20 minutes. Needless to say I will never go through that again.
Great team very knowledgeable and friendly. Will shop again. Mohamed was very helpful and very helpful
My wife arranged a test drive and drove over an hour to Greensboro with our small child, only to have the salesman, Mo, try to force a $900 "optional" ceramic coating onto the purchase price. When she declined, he refused to remove it. She had to contact management herself to get it taken off. This kind of deceptive pricing raises serious consumer protection concerns.
Then, after finally getting that sorted out, she stepped outside to get better cell reception, and they sold the car right out from under her. No warning that another sale was pending, nothing.
When she ... Read More Google - Oct 30, 2026
If I could give Greensboro Honda a MILLION stars, I would! ⭐⭐⭐⭐⭐
We drove from Virginia to purchase our new Honda CR-V, and I can honestly say I’ve never experienced customer service like this in my life.
Chris in sales was AMAZING. Levi in finance was AMAZING. The sales manager and multiple other employees went out of their way to introduce themselves, shake our hands, and make us feel welcome.
I told my husband this place is literally the Chick-fil-A of car dealerships! And I mean that in the absolute best way possible.
Professional, friendly, genuine, welcoming, and absolutely ZERO ... Read More DealerRater - Oct 28, 2026
Max was great! Professional, knowledgeable, patient with our questions and concerns. Lots of integrity-trustworthiness! A very good discussion with Max and Cameron on the vehicle and Pricing. Very good discussions and test drives with Max and his patience with all questions and with my wife's questions on features. Good follow up since the purchase.
I took my car in for oil change and tire rotation. I was told I needed 4.new tires when only 2 needed to be replacement. He told me I had to change all 4 because in AWD vehicles it strains the transmission if the tread isn't all even. My car isn't AWD. Then he said these tires are what Honda recommends. They are not. He lied to my face and didn't even care when I called him out on it.
Mom came in to get a copy of the parts she ordered that will be installed on her car through Honda services department. Sandy in parts department was absolutely disgusting to my mother she had the nastiest attitude ever. My mother was asking sandy nicely about parts she ordering and making sure the parts that got ordered was not the wrong one and sandy had the nerve to sit here and say I don’t know who ordered you your stuff when my mom named a name who ordered her stuff she corrected my mother rudely and said “Brandon your ... Read More Google - Oct 21, 2026
Our sales rep Alex was great! Very knowledgeable and accommodating . Great product knowledge and very friendly
Not good service I wait 3 hours for only oil change
Predatory lending from finance manager, wouldn’t recommend, better options in the triad
Nearly 2 hours and 45 minutes later I'm finally leaving. Still didn't get the car wash that I confirmed at check-in. Service department is severely slow and I would not recommend service here even for the discounted oil change special.
Purchased a used car with a clean CarFax at this dealership. Within 30 days, the vehicle's hybrid system stopped functioning, and within ~3 months the vehicle started aggressively leaking coolant and the engine started misfiring. A few days later, the brake booster and ABS system broke mid-drive. After diagnostic testing ($400), it was determined the brake actuator, brake booster, and water pump all needed replacing. Also, it was discovered that the vehicle had a salvage engine with a blown head gasket that had been recently installed. In order to get the car in safe, working condition, I was quoted ~$15–$20,000. The Thomas' everything ... Read More Google - Oct 8, 2026
Part of the reason I bought there was because how awesome the service department had always been. This was my first time there since the remodel, and I was not a fan. With an appointment, an oil change took over 2 hours. The open concept waiting area does not work for me at all. The service advisor was nice, and I'm sure the work was done correctly. I really don't know if I'll be taking my CR-V back.
I had to open a case through the corporate office just to get someone to respond to my concerns. One representative did help resolve some of my complaints, but not all of them.
I originally scheduled a test drive and showed up for my appointment. The moment I told the salesperson I wasn’t purchasing that day, I felt completely written off. Two days later, I returned to look at the exact same vehicle with a different salesperson. I test drove it again and was ready to buy.
Before purchasing, I asked if the paint chips could be touched up, ... Read More Google - Oct 1, 2026
Would not recommend purchasing a car from this dealership. I purchased a car June 19th and have taken my car back at least 5 times for issues. My check engine light came on yesterday and they are nonchalant with it and gave me a “300.00” discount on a 1000.00 service. This has been the biggest nightmare of a purchase and should have listened to everyone that told me not to go here. I regret buying my car from them so bad.
I took my vehicle for a recall and it was mentioned it takes 40 mins while booking the appointment. I was on time and the advisor mentioned that it could take an hour. But they took an hour and 40 mins for the same. Not happy with dealy.
Awful! Absolutely awful! Took forever, was told I needed a cabin air filter they didn’t have. I was also told when I bought the car in June that the first oil change and rotation was free. That was a lie… will never go back! Will never ever recommend!!! Very disappointed.☹️
After 2.5 hours they didn't think the recall work they did was complete. I had to leave, so I was told it would probably reset itself after ive driven it a bit. Really??? At least I didn't have to pay for it as it was a factory recall.
This was one of the worst dealership experiences I've had. I had been messaging Keavie Chapman Jr., Sales Manager, for about two weeks regarding a specific 350Z. I was communicating with him about the car and told him I was planning to come in on Monday to see it and potentially purchase it.
When I messaged him, he told me what to send him, and I provided the information he requested. After that, I received no response, so I eventually had to contact someone else at the dealership to continue getting information about the car.
I had already told ... Read More Google - Sep 28, 2026
Honda Greensboro is the exact reason why many people distrust dealerships. They try to upsell you at every possible point. I declined a fuel system service because I literally could not find anyone else recommending this for a 30,000 maintenance service. The mechanic noted my fluids FAILED even though I had my differential, brake and transmission fluids done. I asked the manager and he said the mechanic noted my fluids failed because I didn’t agree to a radiator flush. A radiator flush at a 30,000 maintenance service? Even my account manager said a radiator flush was too early.
Very long wait for Recall update and oil change
I went to get my valve cover gasket, spool valves, and alternator replaced. It was done fast but when I went to go pick up the car, it still didn’t work. The battery required 14 volt charge and they said it was sitting at a 6 volt charge. So they said they didn’t charge the car they just let it sit over night when I came to pick it up the next day. It was highly unprofessional and didn’t understand why they didn’t charge the battery if it was more than half way dead and wouldn’t start ... Read More Google - Sep 18, 2026
I understand you have other customers but if I'm paying my money, do not rush me off when I'm asking questions about the car, but they quickly take your money, you have this wrong or you have that wrong. Customer service, not like it used to be
Scheduled an early morning appointment to minimize a delay. I arrived early but didn’t receive notification until an hour and 45 minutes after my scheduled appointment time that my car had been inspected and they needed authorization to perform the repair I had already asked for
I am extremely disappointed with Greensboro Honda’s customer service. After several visits and paying for services I was assured would correct my vehicle’s RPM judder, the problem remains unresolved until my car was d visit after spending almost $2,000. I do not feel my concerns were taken seriously, and I am very unhappy with how this situation has been handled.
Extremely Disappointed with Service and Follow-Up
I dropped off my 2012 Honda Accord on August 30, 2026 for a scheduled service appointment on August 31, 2026, which I booked through Greensboro Honda's online scheduling system. The requested services included:
- Oil change
- Tire rotation
- Wheel alignment
- Complimentary car wash
- Top-off of all fluids
I picked up my vehicle on the afternoon of August 31 and paid for the services performed. However, before even leaving the dealership, I noticed that the complimentary car wash had not been completed. On my drive home, I also realized that my windshield washer fluid had not ... Read More Google - Sep 6, 2026
The car I got was nice. There were also some really good options and quality cars on the lot. But during the sales process I had to ask 3 times for them to remove the “optional” charge of $900 , for the lifetime interior protection plan. It seemed a little disrespectful because they would ask me to sign papers and they would do it quickly and ask me questions to distract me as if I couldn’t read the charges they continuously tried to charge me after asking them to remove it. They did the same with GAP insurance, the African American guy ... Read More Google - Sep 5, 2026
It took 2.5 hours to complete a recall and change an inside filter (took the man less than 5 minutes to replace the filter). I had to walk out and talk to the service man to get my car. He said computer updates can take a while. 2.5 hours to do an update sounds strange. Another lady was getting an oil change and her appt. was at 7:15 and it was 9:30 before she walked out to check on her car.
I have already submitted a review for a tire purchase on Mon 9/21/26. Bad review was given because of the outrageous wait time to complete the work even though I had an appointment at 10:30am and left at 1:59pm. Mount and balance was only supposed to take 1hr to 1-1/2 hr at most.
Since then on 09/23/26 when having work done on my 2006 Honda CRV with another company, they found that "tires are directional and couple of tires were backwards" !!! they corrected YOUR mistake.
Called the manager at Gsb location and left message for him to call me (4:07pm 09/23/26) regarding ... Read More Google - Sep 3, 2026
I had a 7:45am appointment for just an oil change. At 8:45 I texted the number provided for updates, noresponse. I found Delrus who checked me in and asked him about my vehicle. The computer told him it was I the shop, we'll that wasn't true because I could see my vehicle behind him the parking lot. At that point I said just give me my keys, I'm done here.
Delrus told me they had 23 cars ahead of me and that they open at 6am. He never apologized for the wait, I wasn't informed they were so ... Read More Google - Sep 1, 2026
My wife went there for a battery that was suppose to be under warranty. Sat waiting for almost 3hrs and the car did not get taken back until I had called them and told them she had a job to go to, and could not sit there all day. Was never communicated that battery test once the car got taken back that it would take an 1.5 hr test. She sat over an hour before I called. Then another 40 minutes went by and I had to ask how it was going again, then the service writer finally came and gave my ... Read More Google - Aug 27, 2026
Waited too long had an appointment at 1115 and my minivan did not go back until 1.5 hrs later. They said it would be 30 more minutes. When I called to make an appointment they said it would only take 1 hour so I decided to wait with my 3 kids. Never would have imaged we would be there 2 hours just for an oil change.
Was quoted 40 flat for a full service oil change, when time to pay tried to charge me credit card fee. I ask for the person that took my appointment and plainly said it’s 40 flat regardless how you pay. I said it’s not about a couple bucks it’s about lying getting me here now you change what was quoted and you can’t call the man that said plainly that it’s 40 regardless how you pay, the woman took off the credit charge then added a service fee. I said give my car I will pay 40 as agreed, ... Read More Google - Aug 15, 2026
Worst experience ever! Fifi is supposedly a top sales person and i can understand why, screwing people over just to gain a hefty commission! Make your money by all means but dont screw people over! Playing with people's credit like a deck of cards disappointed to say the least. Went in because I had seen a 2017 Honda pilot ex-l for 14k online and wanted something with power train warranty unfortunately that car didnt qualify for the power train warranty so I told her I wanted a suv with 3rd row seating due to needing the trunk space for a ... Read More Google - Aug 12, 2026
August 11, 2026
I am very disappointed with my experience at Greensboro Honda regarding my 2021 Chrysler Pacifica. My vehicle was sent to this dealership because of an ongoing problem that had not been properly resolved.
The vehicle has been evaluated and repaired multiple times, including work involving the suspension/steering area. At one point I was told nothing was wrong, and I was also told the vehicle was safe to drive. However, the problems continued, including steering concerns, shaking, and noise.
I have now been told that the steering rack needs to be replaced and was quoted approximately $4,200. This is extremely concerning ... Read More DealerRater - Aug 11, 2026
Bought a car in April with full bumper to bumper warranty. Have had to bring it in twice, soon to be a third time, to get the power steering fixed. The last time they tried to charge me 1700 dollars despite the year long warranty, took 5 months to "fix" it, and less than a week later the wheel is locking up on me again. Thank you Greensboro Honda Service Center for the opportunity to come in a third time soon to hopefully get a working steering wheel! I hope I get to argue for my warranty to be honored ... Read More Google - Aug 8, 2026
My name is Chris I have a 2008 Honda accord Came here because I was having problems with my car Ended up having to have a motor put in total was over $5800 because my motor was bad and when I picked the vehicle up, the light was not on not even 20 miles down the road tire pressure motion sensor light came on then That night check engine light came on car is not fixed. All the way customer service was great managers were great and people were very nice but my Car is still not fixed. Check engine light is on ... Read More Google - Aug 8, 2026